Platform Product Manager

🕒 May 8

🇺🇸 United States – Remote

💵 $130k - $190k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Own and drive foundational platform capabilities, starting with IAM, including authentication, authorization, user management, access control models, and auditability • Define the roadmap and backlog for your product area, balancing customer needs, enterprise readiness, and long-term platform direction • Partner closely with engineering and security to make product decisions, evaluate tradeoffs, and drive execution • Work with Solution Architects and implementation teams to ensure platform capabilities are practical to deploy, integrate, and operate in real customer environments • Support integrations with enterprise systems used for access control and provisioning, such as HRIS, CCaaS, ITSM, and identity providers • Bring structure to ambiguous problems, proactively drive decisions, and keep work moving across multiple parallel workstreams • Help customer-facing teams understand how platform capabilities work, including configuration, rollout, and operational guidance • Contribute to the evolution of shared platform capabilities beyond IAM as priorities emerge

🎯 Requirements

• 3+ years of experience in product management or a technical / technical-adjacent role, such as software engineering, solutions architecture, technical program management, implementation, or similar • Strong technical fluency: you’re comfortable discussing APIs, system behavior, architecture, technical tradeoffs, and implementation details with engineering teams • Strong product judgment and the ability to make clear decisions in ambiguous, systems-level problem spaces • High ownership, strong follow-through, and a bias toward action • Ability to work effectively across engineering, security, customer-facing, and implementation teams

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees