Senior Full Stack Engineer – Conversation Intelligence

🕒 March 2

🇺🇸 United States – Remote

💵 $205k - $270k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Design, develop, and maintain end-to-end features for Cresta’s no-code processing platform. • Build intuitive UI components and visual editors for configuring conversation logic and workflows. • Architect and implement backend services and APIs to power a dynamic no-code interface. • Work closely with ML engineers to expose conversation intelligence in an accessible and configurable way. • Develop data models and storage layers using Postgres, ClickHouse, and Elasticsearch. • Identify areas for performance improvements and scalability in both frontend and backend systems. • Ensure reliability, security, and maintainability across the full technology stack. • Participate in design discussions, code reviews, and continuous integration processes.

🎯 Requirements

• Proven experience as a Senior Fullstack Engineer, with strong frontend and backend contributions to no-code or low-code platforms. • Deep understanding of modern frontend technologies (React, TypeScript, etc.) and design patterns for building complex UIs. • Backend expertise in Python, Go, or similar languages; experience with RESTful APIs and microservices architecture. • Strong foundation in database systems and data modeling; hands-on experience with Postgres, ClickHouse, or Elasticsearch is a plus. • Experience building platforms or tools for non-technical users, especially in AI/ML, automation, or workflow spaces. • Familiarity with managing state, execution logic, or visual programming paradigms is a bonus. • Strong collaboration and communication skills—able to work effectively across product, design, and engineering teams. • Passion for building systems that simplify complex problems and empower users.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees