Senior Machine Learning Engineer - Insights

May 29

Apply Now

Receive Emails with Similar Jobs

Cresta

WebsiteLinkedInAll Job Openings

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

•At Cresta, the Insights Team is dedicated to leveraging Large Language Models (LLMs) and AI techniques to extract actionable intelligence from conversations. •A key focus of this role is developing agentic workflows that empower users to dynamically interact with AI-driven insights. •Additionally, this role will involve designing and implementing LLM evaluation frameworks to assess model performance, reliability, and usability in real-world applications. •As a Machine Learning Engineer, you will be at the forefront of applying state-of-the-art NLP and LLM techniques to understand conversations at scale. •Your work will focus on developing robust, scalable AI solutions that extract meaning, evaluate LLM effectiveness, and provide real-time insights to our customers through intuitive, agent-driven workflows.

🎯 Requirements

•Master’s or Ph.D. in Computer Science, Machine Learning, AI, or a related field. •5+ years of hands-on experience in NLP, LLMs, or agentic AI workflows in production settings. •Strong knowledge of ML frameworks and NLP libraries (e.g., PyTorch, TensorFlow, Hugging Face, spaCy, NLTK). •Strong passion for AI-driven innovation, outstanding work ethic, and high self-motivation to drive impactful solutions. •Experience with text analysis, embeddings, transformer-based architectures, and developing AI-driven, agentic workflows.

🏖️ Benefits

•We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs •Paid parental leave to support you and your family •Monthly Health & Wellness allowance •Work from home office stipend to help you succeed in a remote environment •Lunch reimbursement for in-office employees •PTO: 3 weeks in Canada