Staff Software Engineer, Backend

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🔥 17 minutes ago

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Lead the architecture and evolution of large-scale distributed backend systems, driving cross-team technical initiatives from design through production • Build high-performance, fault-tolerant backend services supporting real-time AI agents, conversation intelligence, and enterprise integrations • Partner with ML engineers to operationalize AI capabilities, building the runtime infrastructure and orchestration systems that power AI agents at scale • Design and optimize data storage and retrieval systems for real-time analytics and insights • Drive continuous improvements in system performance, cost efficiency, and scalability to handle high-volume production workloads • Mentor senior engineers, influence technical roadmap, and raise the bar for engineering quality across teams

🎯 Requirements

• Bachelor's degree in Computer Science or related field • 8+ years building scalable backend systems in production environments • Proven experience leading large-scale distributed system architecture with deep understanding of consistency, fault tolerance, state management, and concurrency • Strong proficiency in at least one major programming language (Python, Go, Java, C++, or similar) • Strong API design expertise (REST, gRPC) and service-oriented architectures • Experience with database design and optimization across SQL and NoSQL systems • Hands-on experience with containerization and orchestration (Kubernetes, Docker) • Cloud platform expertise (AWS, GCP, or Azure) with strong security knowledge • Experience building developer-facing tooling (CLIs, SDKs, testing frameworks) • Strong expertise in system reliability, observability, monitoring, and production ownership (including on-call) • Excellent communication skills for technical decision-making, cross-functional collaboration, and mentorship • High standards for code quality, testing, and engineering best practices.

🏖️ Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: 3 weeks in Canada