Advanced Technical Support Group Engineer

🔥 4 hours ago

🏖️ New Jersey, Texas – Remote

🏖️ New Jersey – Remote 🤠 Texas – Remote

💵 $77k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Crestron Electronics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🔧 Hardware

🏭 Manufacturing

🤝 B2B

Hardware • Manufacturing • B2B

Crestron Electronics is a leading provider of control and automation systems for residential and commercial environments. Crestron supplies integrated solutions that connect homes, offices, schools, hospitals and hotels—covering audio-visual systems, security and building control—while operating global sales and distribution with state-of-the-art manufacturing and production facilities in the U. S. The company is family-owned (Feldstein family), has more than 40 years in business, and maintains multiple headquarters, distribution centers and showrooms worldwide.

📋 Description

• Handle escalated Technical Support cases • Provide remote assistance and on-site support to Crestron’s dealers and customers while working to resolve technical issues that cannot be efficiently resolved through typical phone support channels​ • Stage dealer projects and programs in the process of reproducing and resolving the reported issues​ • Review project designs and programming to ensure they conform to best practices​ • Gather logs, packet captures, and any other data necessary to effectively • Perform site surveys to verify installations meet industry and Crestron standards​ • Clearly define and communicate how the customers concerns will be addressed and effectively manage expectations • Proactively identify potential conflicts and delays, and work to manage and mitigate project risks • Liaison with sustaining engineers and product managers as required to resolve customer concerns

🎯 Requirements

• H.S. Diploma or General Education Degree (GED) required • Bachelor's in EE or CS degree preferred • 6-8 years working in the AV industry and 5 years of experience in Customer Support • 3-5 years experience with Crestron's proprietary software development tools, including Simpl Windows, Simpl+, Simpl#, and D3Pro • Works under minimal supervision with wide latitude for independent judgement • Ability to undertake assigned projects with baseline information for completion and evolve project complexity with minimal supervision • Ability to read and interpret system schematics, floorplans, etc. • Proficient in Microsoft OS environments • Proficient in Apple OS and applications desirable • Proficient in MS 365 platforms: Excel, Word, PowerPoint required, Teams preferred • Moderate / Advanced project management skills • Must possess excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies • Able to effectively prioritize tasks to maximize benefit to the organization • Able to work flexible hours as required by the client • Crestron Certified Programmer required • Crestron DMC-E Certified required • Crestron DMC-N Required • 70 % travel