Systems Administrator

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February 16

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CrewBloom

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B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

📋 Description

• We are seeking a highly skilled and dedicated System Administrator to provide desktop IT support to internal users. • In this role, you will collaborate with our IT and Engineering teams to resolve a range of issues, including security, networking, and application challenges. • You will be responsible for supporting both hardware and software needs, ensuring a seamless technology experience for our employees. • Key Responsibilities: • Desktop Support: Provide comprehensive desktop support, including troubleshooting hardware, software, and phone issues for internal users. • Onboarding & Offboarding: Manage the onboarding and offboarding processes for all employees. • MDM Administration: Administer and manage the company’s Mobile Device Management (MDM) solution. • Application Support: Offer support for the background screening application and other company-specific applications. • Active Directory Management: Administer and maintain Microsoft Active Directory, ensuring proper user access and security protocols. • User Education: Educate internal users on the use of hardware and software to enhance their productivity. • Vendor Coordination: Collaborate with external vendors to resolve any software issues that may arise. • Networking: Troubleshoot and support network setup and issues to ensure smooth connectivity across the company. • Security Evaluation: Contribute to the evaluation and improvement of network and company security measures. • Ticket Management: Participate in routing and resolving application-related support tickets in collaboration with the Engineering team. • License Management: Maintain site licenses for software across the department and organization. • Team Collaboration: Work with team members to troubleshoot and support hardware, software, and IT infrastructure needs. • Project Assistance: Assist in executing technology-related projects, including application deployments and testing. • Telecommunication Support: Administer the company's communication systems, including telecom, email, and chat. • Security Team Involvement: Actively participate as a member of the security team. • Service Requests & Trouble Tickets: Address and resolve service requests and trouble tickets according to established Service Level Objectives (SLOs) and Service Level Agreements (SLAs). • Business Continuity & Disaster Recovery: Assist in defining, implementing, and maintaining business continuity plans, disaster recovery procedures, and backup protocols. • Hardware & Software Management: Assist with the installation, administration, and management of hardware, software, and peripheral components. • Technical Solutions: Analyze business needs and recommend appropriate technical solutions. • Quality Service: Maintain high service quality by enforcing organizational standards and processes. • SLA/SLO Compliance: Ensure all tasks meet SLA and SLO standards as defined by management. • Other Duties: Perform other duties and responsibilities as assigned.

🎯 Requirements

• Education: High School Diploma or equivalent (Bachelor’s Degree preferred). • Experience: • 4+ years of experience in PC troubleshooting, Network+, and Security. • 4+ years of experience in a help desk or related role, providing support for hardware and software solutions. • Proven ability to explain technical solutions to non-IT professionals. • Advanced knowledge of Office 365 and Microsoft Office applications. • Basic knowledge of Microsoft Active Directory. • Skills: • Strong interpersonal skills with a friendly and approachable demeanor. • Ability to multitask and adapt quickly in a fast-paced environment. • Highly organized with strong attention to detail and the ability to prioritize effectively. • Team-oriented with a servant leadership mindset and entrepreneurial spirit. • Strong communication skills with the ability to collaborate effectively across teams and departments. • Preferred: • Experience with cloud-based networks and Unix shell. • CRM and VOIP experience. • Call center support experience. • System Requirements • At least 15mbps for main internet and at least 10mbps for backup. • A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup. • Note: Back-ups should still be able to function when there is a power interruption. • A webcam. • Noise-canceling USB Headset. • Quiet, Dedicated Home Office.

🏖️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.