Customer Success Engineer

🔥 45 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cribl

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

☁️ SaaS

SaaS • Cloud

Cribl is a company providing a cloud-based service, allowing users to manage and analyze their data through a web application. The service includes features for user accounts and integration with Google for authentication.

📋 Description

• Act as a trusted strategic advisor throughout the customer success lifecycle, from onboarding to expansion • Become the trusted Cribl product expert as customers build observability pipelines • Establish and maintain stakeholder and senior-management relationships • Drive customer success plans and KPIs for largest customers • Communicate with tech-touch customers using the customer success platform and data-driven metrics • Expand usage of existing use cases and identify new use cases, teams, and data sources • Reduce, enrich, and route customer data to drive continued value • Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams as the voice of the customer • Keep customers healthy throughout their customer journey and help them realize value and grow • Inspire, mentor, and coach team members • Occasionally perform duties outside standard working hours across time zones

🎯 Requirements

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales • Passion for customer success and empathy for customer outcomes and value • Strong communication and relationship management skills • Customer-facing presentation experience in program reviews or similar events • Direct experience with Observability, Logs, Metrics, IT Operations and Security • Deep understanding of managing data pipelines through the entire data lifecycle • Proven ability to drive continuous product value through new use cases involving reducing, reusing, enriching, and routing data • Good technical and problem-solving skills • Experience with Cribl products or administration of data engineering platforms such as Splunk, Elastic, Datadog, or Snowflake preferred • Technical understanding of Customer Success Platforms such as GainSight preferred • Working knowledge of AWS, Azure, or GCP preferred • Living in Sydney preferred

🏖️ Benefits

• Remote-first work environment • Opportunity to work with a global workforce • Diversity and inclusion culture • Growth and professional development opportunities