Crisis Connections
201 - 500 employees
Mission: To foster resilience and wellbeing for all by connecting people to accessible and compassionate support.
211 Supervisor
🕒 2 days ago
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Crisis Connections
201 - 500 employees
Mission: To foster resilience and wellbeing for all by connecting people to accessible and compassionate support.
📋 Description
• Lead, coach, and mentor staff to ensure excellent service delivery • Provide real-time feedback and conduct regular performance check-ins • Monitor call center performance (service levels, call volume, response times) and drive improvements • Support hiring, onboarding, and ongoing staff training • Partner with leadership to implement operational and strategic improvements • Help ensure proper staffing and smooth day-to-day operations
🎯 Requirements
• Supervisory experience (required) • Contact center or similar experience (strongly preferred) • Strong communication, coaching, and leadership skills • Ability to analyze performance metrics and problem-solve effectively • Excellent organization and time management skills • Comfort working with systems and technology (CRM/contact center tools a plus)
🏖️ Benefits
• Health insurance • Paid time off • Professional development opportunities
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