Crisis Text Line
201 - 500 employees
Founded 2013
🤝 Non-profit
🌍 Social Impact
🧘 Wellness
💰 $23.8M Series B on 2016-06
Non-profit • Social Impact • Wellness
Crisis Text Line is a non-profit organization providing free, 24/7 support for people in crisis. Through text messaging and platforms like WhatsApp, individuals can connect with trained volunteer Crisis Counselors who offer confidential assistance. The organization helps people manage issues such as anxiety, depression, and various forms of abuse, with a mission to move individuals from a state of distress to calm. Crisis Text Line also provides volunteering opportunities and bilingual support, supporting mental health awareness and promoting empathy and resilience in communities.
Crisis Counselor Supervisor, Bilingual
🔥 14 hours ago
⛰️ Colorado, Connecticut, +15 more states – Remote
💵 $26 / hour
⏱ Part Time
🟡 Mid-level
🟠 Senior
🛋️ Counselor
🦅 H1B Visa Sponsor
🗣️🇪🇸 Spanish Required
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Crisis Text Line
201 - 500 employees
Founded 2013
🤝 Non-profit
🌍 Social Impact
🧘 Wellness
💰 $23.8M Series B on 2016-06
Non-profit • Social Impact • Wellness
Crisis Text Line is a non-profit organization providing free, 24/7 support for people in crisis. Through text messaging and platforms like WhatsApp, individuals can connect with trained volunteer Crisis Counselors who offer confidential assistance. The organization helps people manage issues such as anxiety, depression, and various forms of abuse, with a mission to move individuals from a state of distress to calm. Crisis Text Line also provides volunteering opportunities and bilingual support, supporting mental health awareness and promoting empathy and resilience in communities.
📋 Description
• Perform active rescues when texter safety has been identified as imminent risk • Monitor volunteer Crisis Counselor conversations for training adherence and quality support • Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations • Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety • Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required • Provide real time feedback on conversation quality. • Participate in trainings and internal working groups to increase quality service delivery
🎯 Requirements
• 3+ years of crisis intervention work experience beyond volunteerism • You are bilingual, ie. fluent in English and Spanish (written & verbal) • Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 12 hours per week, including weekends, nights, and holidays
🏖️ Benefits
• Flexible work arrangements
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