Crisis Counselor Supervisor – Full-Time

🕒 Yesterday

🏄 California, Colorado, +19 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $54k - $56.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

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Crisis Text Line

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🤝 Non-profit

🌍 Social Impact

🧘 Wellness

💰 $23.8M Series B on 2016-06

Non-profit • Social Impact • Wellness

Crisis Text Line is a non-profit organization providing free, 24/7 support for people in crisis. Through text messaging and platforms like WhatsApp, individuals can connect with trained volunteer Crisis Counselors who offer confidential assistance. The organization helps people manage issues such as anxiety, depression, and various forms of abuse, with a mission to move individuals from a state of distress to calm. Crisis Text Line also provides volunteering opportunities and bilingual support, supporting mental health awareness and promoting empathy and resilience in communities.

📋 Description

• Provide an exceptional service to our volunteers and texters • Perform emergency service interventions when texter safety has been identified as imminent risk • Monitor volunteer Crisis Counselor conversations for training adherence and quality support • Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations • Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety • Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required • Provide real time feedback on conversation quality • Participate in trainings and internal working groups to increase quality service delivery • Take shifts on the platform during higher than usual volume times outside of normal work schedule • Assist in the development of clinical programs with cross-functional stakeholders • Adhere to organizational values and quality communication standards with outside reporting agencies and staff by using appropriate channels of communication to file reports, resolve conflicts and facilitate consistent teamwork and flexibility • Attend staff, manager one on one, and team meetings • Stay connected to all team communications (on and off the platform) and respond in a timely manner

🎯 Requirements

• 3+ years of professional crisis intervention experience beyond volunteerism • Advanced knowledge of crisis intervention and mental health care trends • Demonstrates commitment to equity and inclusion • Intermediate: Ability to work with public safety access points and external resources for texter safety • Intermediate: G-suite, computer, internet, & technical skills • Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

🏖️ Benefits

• Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind • Employer-funded HSA contributions • Generous PTO, sick time, and 19 paid holidays with a winter break • 12 weeks of fully paid parental leave after 26 consecutive weeks of service • Monthly internet and mental health stipends • Annual Wellness Stipend • Home office and professional development stipends • 403(b) retirement plan with employer contribution • Sabbatical after 3 years of service