Enterprise Customer Success Manager

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Criteria Corp

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2019-05

HR Tech • SaaS • Enterprise

Criteria Corp is a company that specializes in talent acquisition and management through its Talent Success Platform. They offer a comprehensive suite of tools designed to improve hiring outcomes and enhance the candidate experience. Their services include cognitive aptitude and personality assessments, emotional intelligence tests, and game-based interviews to simplify the recruitment process and predict candidate success. By providing tools that foster teamwork and communication, Criteria Corp aims to optimize team performance and employee growth. Trusted by over 4,000 companies, their platform promises a significant reduction in turnover, improved time to hire, and greater hiring success.

📋 Description

• Ensure that Enterprise customers derive maximum value from their subscription investment. • Onboard new clients, managing all aspects of the account, user administration and provide product training based upon client specific use cases and objectives. • Partner with Enterprise Account Managers to support client renewal, retention and ongoing satisfaction. • Understand Criteria’s strategic and competitive position and be an effective advocate for our product. • Identify, analyze, and remove roadblocks to growth to ensure customer success. • Develop success plans for each client. • Rapidly and efficiently respond to incoming customer support calls and emails. • Provide web-based training and product implementation support. • Proactively manage all customer requests to satisfactory conclusion. • Document all customer interactions in our CRM software. • Drive product improvements and help inform product development initiatives by listening to customer feedback and relaying it to our product development team.

🎯 Requirements

• High school diploma or equivalent, required. • Bachelor’s degree, preferred. • Previous related experience (in any of the following fields: recruitment, talent acquisition, customer success, account management, customer service, SaaS training or technical support). • Solid business acumen, and experience with SaaS model, preferred. • Strong verbal and written communication skills. • Exceptional interpersonal and customer service skills. • Excellent sales and customer service skills. • Solid organizational skills, follow-through, and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Proven ability to prioritize tasks and to delegate them when appropriate. • Knowledge and understanding of web-based technologies, curiosity, and enthusiasm. • Proficient with Microsoft Office Suite or related software.