Dutch Travel Customer Agent

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🔥 40 minutes ago

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Cross Border Talents is an international recruitment firm specializing in sourcing Engineering, Information Technology, and multilingual Customer Support professionals worldwide. The company offers Permanent Recruitment, Staff Augmentation, and Talent Leasing (Employer of Record) solutions to help companies and talent navigate cross-border mobility and address digital skills shortages. Since 2013, CBT combines a large global recruiter network (over 300 recruiters) with advanced algorithms to match candidates — claiming placement of 130,000 tech talents from 50+ nationalities — and emphasizes global market leadership in international tech customer experience recruitment. Notable recognitions include three Seals of Excellence from the EU Horizon 2020 SME instrument.

📋 Description

• Deliver friendly, professional, and efficient customer support through chat, email, and other online communication channels. • Assist customers with booking, modifying, or cancelling flights, accommodation, transportation services, and travel experiences. • Provide clear and accurate information regarding travel itineraries, airline and hotel policies, baggage allowances, and refund procedures. • Support customers with payment inquiries, account-related requests, and loyalty program assistance. • Help resolve travel disruptions such as delays, cancellations, and missed connections, escalating complex situations when necessary. • Maintain accurate and detailed records of customer interactions, requests, and case resolutions using internal systems. • Work closely with internal teams and external travel partners to ensure timely and effective solutions. • Achieve established targets related to customer satisfaction, service quality, productivity, and response times. • Stay up to date with travel products, company policies, destination information, industry developments, and digital tools through continuous training.

🎯 Requirements

• Fluent in Dutch (C1/C2 level) and English (B2 level) • EU citizenship or valid Greek residency card • Strong analytical, creative, and communication abilities • Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

🏖️ Benefits

• Competitive Salary : Based on your experience and skills • Performance Bonuses : Rewards for outstanding service • Comprehensive Insurance : Health and life coverage for your well-being • Meal Allowance : Support for daily meals • Remote Work: Enjoy the flexibility of working from home