Francophone Customer Service Agent

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Cross Border Talents is a specialist global recruitment consultancy that connects skilled professionals with employers in over 102 countries. The company provides permanent hires and talent-leasing solutions focused on Engineering, ICT, and multilingual roles, and operates a remote-first model with a talent pool, candidate support, and relocation assistance. CBT emphasizes using technology for talent search and privacy/security while offering tailored, cross-border recruitment services for businesses looking to fill international roles.

📋 Description

• Assist Francophone customers via phone, email, and chat • Troubleshoot issues and respond professionally and empathetically • Deliver positive, lasting customer experiences • Use internal systems and tools efficiently • Contribute to a motivated, collaborative team environment

🎯 Requirements

• Native French (written and spoken) • Positive, customer-oriented, and solution-focused attitude • Comfortable with technology and adaptable to new tools • Customer support experience preferred but not required • Valid work authorization in the EU for employment in Portugal • Stable internet connection and a suitable home workspace • Availability for rotating shifts (24/7) or Monday–Friday schedules depending on the project

🏖️ Benefits

• Private health insurance from day one (full coverage after 6 months) • Paid, ongoing training • Career progression opportunities, including Team Lead positions