French Technical Customer Support

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Cross Border Talents

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Recruitment • B2B

Cross Border Talents is a specialist recruitment consultancy that connects talent worldwide with employers, focusing on Engineering, ICT and multilingual customer experience roles. The company offers permanent placements and talent-leasing solutions, manages a talent pool and supports remote, cross-border hiring and relocation across 102+ countries. Headquartered in Lisbon, Portugal, CBT emphasizes efficient, tech-enabled recruitment processes, candidate support and bridging global skill gaps.

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

📋 Description

• Provide friendly and efficient service to the worldwide Airbnb community. • Respond professionally and empathetically to all interactions with the community, including urgent situations. • Investigate and resolve complaints, maintaining detailed records of circumstances, investigation outcomes, and rationale for proposed resolutions. • Process insurance policy administration or cancellation requests. • Re-issue policy documentation when required. • Complete continuing education or professional development in line with regulatory or relevant minimum competency requirements. • Manage escalated or urgent calls where the customer may be very upset. • Handle complex complaints professionally and in a timely manner. • Act as a mentor to new ambassadors, assisting with queries outside of the script and providing escalation support on complex cases.

🎯 Requirements

• Previous customer service experience preferred. • Excellent communication skills, both written and verbal. • Strong problem-solving abilities. • Empathetic and patient, with the ability to handle challenging situations with professionalism. • Detail-oriented with good record-keeping skills. • Willingness to continuously learn and adapt. • Ability to mentor and support team members.