Cross Border Talents
Recruitment • B2B
Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.
Collections Customer Advisor
Job not on LinkedIn
3 days ago
🗣️🇳🇱 Dutch Required
Cross Border Talents
Recruitment • B2B
Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.
📋 Description
• Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.
🎯 Requirements
• - Be at the forefront of the business, operating via telephone/email to support customers • - Establish positive engagement with the customers, build relationships and demonstrate fair treatment • - Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans • - Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans • - Provide guidance to customers on the availability of free money advice • - Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation • Knowledge and skills: • - Experience in customer service, contact center experience is desirable • - Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base • - Service oriented and problem solving mindset • - Patience and calmness in all situations • - Ability to work both independently and as a member of a team • - Desire and energy striving for excellence and quality within the business • - Native/ Proficient Flemish skills • - English Language Skills (B2 level or above)
🏖️ Benefits
• - 14 competitive salaries • - ·Bonus: 10%-15% on monthly gross salary • - Ticket restaurant every month: 80 € • - ·Private Medical and Accident Insurance • - Accomodation and relocation pacakage
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