Customer Services

🕒 August 11

🇵🇹 Portugal – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 65%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 91 days.
• Jobs at this company usually fill in 21 days.
• 450 open roles for a team of 313.
• No salary listed.

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Provide professional customer support via phone, chat, and email • Handle customer inquiries efficiently while delivering an outstanding customer experience • Update CRM systems accurately with relevant customer information • Build strong customer relationships through professional and empathetic communication • Support customer retention by providing effective solutions • Collaborate with colleagues and team leaders to achieve quality and performance goals • Identify recurring issues and proactively suggest improvements • Meet service quality, productivity, and customer satisfaction KPIs • Work Monday to Friday on rotating shifts between 07:00 and 19:00, with weekends off

🎯 Requirements

• Native or fluent Danish (C1/C2) • English level B2 or higher • Strong communication and problem-solving skills • Customer-focused mindset with attention to detail • Ability to work independently in a remote environment • Applicants must already have the legal right to live and work in Portugal • Previous customer service experience is an advantage but not required

🏖️ Benefits

• Paid training and ongoing learning opportunities • Career development and growth within an international company • International and multicultural work environment • Supportive and collaborative team culture

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