German-Speaking Customer Service Agent, Automotive

🔥 0 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Respond to customer inquiries by phone, chat and email • Represent the client with professionalism and enthusiasm • Use knowledge of automotive and digital products to troubleshoot and resolve issues • Keep clear and accurate records of customer interactions, resolutions and follow-ups in the CRM system • Collaborate with colleagues to improve the overall customer experience • Stay up to date on the latest offers, policies and services • Show warmth and enthusiasm in every customer interaction • Meet performance goals across all operations • Meet client expectations for quality, efficiency and customer journey improvement • Work rotational shifts Monday to Sunday with two rotating days off, following the German schedule

🎯 Requirements

• Fluent or native-level German and English • Knowledge of automotive and digital products to troubleshoot and resolve issues • Ability to maintain clear and accurate documentation • Strong collaboration and communication skills • Professionalism, enthusiasm, warmth and a customer-centric approach • Commitment to staying updated on client offers, policies and services • Preference for candidates already residing in Portugal

🏖️ Benefits

• Monthly gross salary paid over 14 months • Food allowance for each working day • Relocation support • Accommodation in Lisbon can be provided exceptionally, if necessary, for candidates relocating to Portugal • Fully remote work model

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