Onboarding Customer Support Advisor – Night Shift

Job not on LinkedIn

🔥 6 hours ago

🇵🇹 Portugal – Remote

💵 €15.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Otonomee | B Corp™

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🤝 B2B

💼 Consulting

🤖 Artificial Intelligence

B2B • Consulting • Artificial Intelligence

Otonomee is a remote-first, B Corp™ company that provides bespoke outsourcing and customer experience (CX) services to scaling brands. It delivers high-quality customer support, technical support, customer success, revenue operations, delivery & returns operations, and social media monitoring, and offers AI-related services such as AI readiness assessments, AI implementation, and AI agent optimization to improve CX. Otonomee emphasizes tailored, flexible outsourcing solutions to help companies retain customers and optimize operational workflows.

📋 Description

• Provide prompt, friendly, and accurate onboarding support to newly onboarded Momence Customers via phone and occasionally email in English and Portuguese • Offer clear, step-by-step guidance to resolve questions and ensure a smooth onboarding experience • Respond to inquiries with empathy, professionalism, and understanding of customer needs • Proactively engage with Customers and offer solutions that exceed expectations • Educate and train customers on system setup, correct usage, and best practices • Identify and address potential issues before they escalate • Collaborate with internal teams to share insights, identify recurring challenges, and improve processes and products • Maintain in-depth knowledge of the Momence platform • Build and update internal resources and customer-facing knowledge base articles • Simplify complex technical information into easy-to-understand instructions • Adhere to best practices and quality standards • Participate in ongoing training and stay current with platform and industry trends

🎯 Requirements

• 2-3 years in customer support, with a focus on phone interactions • Previous experience with US, Australian, or New Zealand customers is a plus • Training and/or pre-sales experience would be advantageous • Fluent English • Fluent Portuguese language skills • Comfortable with technology and able to troubleshoot tier 1 technical issues • Exceptional written and verbal communication skills • Passion for outstanding customer service and commitment to resolving issues with empathy and professionalism • Comfortable working in a fast-paced environment and embracing change • Ability to work independently and collaboratively • Curiosity and eagerness to learn, adapt, and contribute to continuous improvement • Prioritization skills, resilience to pressure, and ability to maintain focus amid constant change • Available to work Thursday to Monday, 00:00-08:30 • Permanent contract / full-time, 40 hours weekly

🏖️ Benefits

• Night shift allowance • Monthly internet allowance of €20 • Meal allowance of €10.46 • Equipment provided • Home office allowance • Online Gym and Wellbeing Studio • The opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility

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