Junior/Mid-Level Customer Care Agent

🔥 0 minutes ago

🌐 Portugal, Bulgaria, +2 more countries – Remote

🇵🇹 Portugal – Remote 🇧🇬 Bulgaria – Remote 🇪🇸 Spain – Remote 🇮🇹 Italy – Remote

💵 €2.3k - €2.8k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Genki

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

🏥 Healthcare

⚕️ Healthcare Insurance

Insurance • Healthcare • Healthcare Insurance

Genki is a provider of health insurance solutions tailored for digital nomads, offering coverage across a wide range of countries and allowing customers to choose any doctor or hospital. They provide two main types of insurance: travel health insurance and international health insurance, which cover necessary medical treatments with no annual limits. Genki simplifies the sign-up process with online registration and ensures claims are paid within two weeks. Their insurance risk is covered by Allianz Partners, ensuring reliability and peace of mind for their clients.

📋 Description

• Provide friendly, clear, and professional support via email, chat and phone. • Assist customers with inquiries about products, claims, payments, and account management. • Guide customers through onboarding, data changes, and policy updates. • Escalate complex issues to managers or specialists when necessary. • Collaborate closely with colleagues to ensure quick and accurate responses. • Contribute to improving support processes and knowledge base content.

🎯 Requirements

• You can be employed anywhere in the Schengen Area. • Work hours: Monday–Friday, 8 AM – 5 PM Berlin time • You can start working with us no later than 1 January 2027. • You have at least one year of experience in customer care/support. • You are fluent in English. • You have an extraordinarily helpful, empathetic, and kind personality, with strong communication skills. • You love helping people to solve their problems while always keeping your cool. • You can quickly grasp what people really need and love digging for the optimal solution. • You are familiar and happy with working remotely.

🏖️ Benefits

• Full-time remote position • Initial salary of €2.250 per month • Work from anywhere in the world as long as you can serve the required support hours • Salary progression and bonuses • Make a meaningful contribution to people's lives • 25 paid vacation days per year

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