Customer Support Advisor

🔥 6 hours ago

🇵🇹 Portugal – Remote

💵 €15.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Otonomee | B Corp™

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🤝 B2B

💼 Consulting

🤖 Artificial Intelligence

B2B • Consulting • Artificial Intelligence

Otonomee is a remote-first, B Corp™ company that provides bespoke outsourcing and customer experience (CX) services to scaling brands. It delivers high-quality customer support, technical support, customer success, revenue operations, delivery & returns operations, and social media monitoring, and offers AI-related services such as AI readiness assessments, AI implementation, and AI agent optimization to improve CX. Otonomee emphasizes tailored, flexible outsourcing solutions to help companies retain customers and optimize operational workflows.

📋 Description

• Provide prompt, friendly, and accurate support via scheduled phone call-backs and email • Offer clear, step-by-step guidance to resolve customer questions • Respond to inquiries with empathy, professionalism, and understanding of customer needs • Proactively engage with customers and provide solutions that exceed expectations • Identify and address potential issues before they escalate • Collaborate with internal teams to share insights and identify recurring challenges • Contribute to improvements in processes and products • Maintain in-depth knowledge of the customer platform • Build and update internal resources and customer-facing knowledge base articles • Simplify complex technical information into easy-to-understand instructions • Adhere to support best practices and quality standards • Participate in ongoing training and stay current with the platform and industry trends

🎯 Requirements

• 2-3 years in customer support, with a focus on live interactions (email and phone) • Previous experience with US, UK, Australian, or New Zealand customers is a plus • Comfortable with technology and able to troubleshoot tier 1 technical issues • Exceptional English communication skills, both written and verbal • Ability to articulate solutions clearly and effectively • Passion for delivering outstanding customer service • Commitment to resolving issues with empathy and professionalism • Comfortable working in a fast-paced environment and embracing change • Ability to work both independently and collaboratively • Curiosity and eagerness to learn, adapt, and contribute to continuous improvement

🏖️ Benefits

• Night shift allowance • Monthly internet allowance of €20 • Meal Allowance of €10.46 • Equipment provided • Home office allowance • Online Gym and Wellbeing Studio • The opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility

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