German-Speaking Customer Service Representative

🕒 May 19

🇵🇹 Portugal – Remote

💵 €1.6k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 54%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Handling inbound customer inquiries primarily by phone and ensuring a professional customer experience • Handling written customer inquiries during the available service hours • Assisting with appointment scheduling, rescheduling, and cancellations related to installation services • Providing first-level support for basic smoke detector questions (no technical background required) • Assisting with billing inquiries and explaining invoice items • Supporting customers with questions about the customer portal • Coordinating appointments for meter readings • General handling of service-related customer inquiries • Delivering high-quality customer service without any sales activities

🎯 Requirements

• German at native or fluent level (C1/C2), both spoken and written • Some experience in telephone-based customer service or a strong motivation for inbound customer support • Reliable internet connection and power supply for remote work (speed test required) • Confident PC skills and experience with digital communication tools • Patient, service-oriented personality with clear and structured communication • Reliable working style and quick comprehension • Willingness to handle written customer inquiries as well • Interest in a long-term position in customer service (no interest in sales projects)

🏖️ Benefits

• Pure inbound customer service role with no sales responsibility • Structured onboarding and clear processes • Stable full-time employment in an established service environment • Opportunity to gain experience in the energy and real estate sector • Supportive team focused on high-quality customer service • Working hours Monday to Friday between 08:00 and 18:00

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