Crossbeam
Enterprise • SaaS
Crossbeam is a partner ecosystem platform that enables companies to securely share data and gain insights by connecting with their partners. It offers ecosystem intelligence tools that provide unique insights and recommended strategies to enhance revenue growth. The platform is built to assist businesses in leveraging their partner ecosystems for ecosystem-led growth, enabling seamless account mapping and integration. Crossbeam is widely used by sales and marketing tech industries to drive demand generation, sales acceleration, and customer retention.
Senior Manager, Account Success, Commercial
November 18
Crossbeam
Enterprise • SaaS
Crossbeam is a partner ecosystem platform that enables companies to securely share data and gain insights by connecting with their partners. It offers ecosystem intelligence tools that provide unique insights and recommended strategies to enhance revenue growth. The platform is built to assist businesses in leveraging their partner ecosystems for ecosystem-led growth, enabling seamless account mapping and integration. Crossbeam is widely used by sales and marketing tech industries to drive demand generation, sales acceleration, and customer retention.
📋 Description
• Lead, coach, and inspire a team of Account Success Managers (ASMs) across multiple motions - ensuring consistent customer engagement, adoption, and value realization • Own the SMB retention number: drive proactive health management, renewal excellence, and growth with our customers • Drive pipeline generation from the existing base through success-led outbound, usage expansion, and partner-assisted plays • Identify risk and execute retention and expansion plays across accounts, prioritizing customer health and happiness, while building scalable playbooks and success cadences (both automated and high-touch) tailored for the SMB segment • Coach the team to excellence: raise skill levels across communication, consultative selling, and customer management • Celebrate wins and build culture: drive a transparent, accountable, high-energy environment where everyone learns and grows • Implement strong process discipline across renewal tracking, adoption, and risk identification, while representing SMB Success in forecast planning and broader GTM leadership discussions • Collaborate cross-functionally with Sales, Marketing, Product, and Partnerships to align customer lifecycle, renewal, and expansion motions
🎯 Requirements
• 6+ years in SaaS customer success, account management, or revenue-retention leadership roles • 2+ years leading customer-facing teams in SMB or scaled-CS segments (startup or high-growth SaaS environment preferred) • Proven track record driving GRR and NRR through team coaching and process improvement • Strong understanding of renewal, health, and expansion metrics; comfortable operating in data-driven environments • Experience building or managing two-motion success teams (tech-touch + high-touch, or product-led + managed) • History of coaching teams to identify expansion opportunities and generate pipeline within existing accounts • Excellent communicator - able to connect with both customers and internal stakeholders at every level • Collaborative and curious: thrives in cross-functional environments where GTM, CS, and Product intersect • Highly organized, accountable, and focused on scaling what works • Bonus: Experience with product-led growth (PLG) models, success automation tools, and ecosystem-led expansion motions.
🏖️ Benefits
• Health Care Plan (Medical, Dental & Vision) • Flexible PTO Policy • Parental leave • Stock Option Plan • 401k Plan + Match • Learning & Development Budget • Remote Work Options • Generous Wellness Stipend
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