Senior Manager, Account Success – Mid Market

🕒 November 18, 2025

🌵 Arizona, California, +5 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

👔 Manager

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Crossbeam

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS

Crossbeam is a partner ecosystem platform that enables companies to securely share data and gain insights by connecting with their partners. It offers ecosystem intelligence tools that provide unique insights and recommended strategies to enhance revenue growth. The platform is built to assist businesses in leveraging their partner ecosystems for ecosystem-led growth, enabling seamless account mapping and integration. Crossbeam is widely used by sales and marketing tech industries to drive demand generation, sales acceleration, and customer retention.

📋 Description

• Hire, coach, and inspire a team of Mid-Market Account Success Managers (ASMs) focused on both renewal and expansion revenue. • Foster a high-performance, transparent, collaborative culture focused on outcomes, learning, and fun. • Build, refine, and execute playbooks and develop profuse account and success plans to ensure adoption, value, growth, and retention. • Own key metrics: GRR, expansion ARR, NRR, churn risk, customer health, renewal pipeline, and upsell pipeline. • Collaborate cross-functionally with Sales, Product, Marketing, and Partnerships to align motions across handoff, expansion campaigns, roadmap, and renewal strategy. • Ensure operational excellence: implement scalable processes, tools (Salesforce, Catalyst), dashboards, health scoring, and forecasting rhythm. • Represent the mid-market success segment in leadership discussions: forecasting, planning, budget, team growth, and process improvements.

🎯 Requirements

• 6 + years of SaaS experience in customer success / account management / revenue growth roles, including 2 + years in team management. • Proven track record driving retention (GRR) and expansion (upsell / cross-sell) in mid-market or enterprise SaaS. • Experience managing accounts between ~500-2500+ employees (or equivalent ARR/ACV scale). • Excellent coaching and team-development skills—you grow others as you grow the business with an operational rigor. • Confident with executive-level engagement, aligning on value, growth, and expansion. • Bonus: experience with ecosystem / partner-led growth models and strong knowledge of the partnership space.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Flexible PTO Policy • Parental leave • Stock Option Plan • 401k Plan + Match • Learning & Development Budget • Remote Work Options • Generous Wellness Stipend