Branch Operations Manager

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Provide superior customer service by communicating with borrowers to assist client(s) in understanding loan programs, costs, and various applicable loan documents. • Review and audit income, assets, run DU, and verify credit documentation within mortgage file to ensure loan stability. • Review mortgage loan disclosure packages and deliver to borrower, includes but not limited to rate disclosure and re-disclosure packages. • Assist in managing a pipeline consisting of Conventional, FHA, VA and USDA loans, along with 203k, Jumbo, and reverse mortgage products. • Ensure structure of the loan presents the best program based on the borrower’s financial circumstances. • Review the file for any missing documentation that best supports approval. • Communicate loan program and costs with borrowers (License required for this duty to be performed). • Pre-underwrite items to help support approval of the loan (paystubs, credit reports, W2’s bank statements, court orders, etc.). • Input feed for disclosures, present, and set up loan to best fit borrower’s needs.

🎯 Requirements

• Bachelor’s degree and/or equivalent combination of education/experience. • 3-5 years residential mortgage processing experience. • Experience with Encompass LOS, preferred. • Prior underwriting or processing experience, a plus. • Knowledge of RESPA guidelines and all mortgage and consumer regulations. • Knowledge of DU, LP, Microsoft Outlook, and Windows. • Excellent math and analytics skills. • Excellent communication skills. • Excellent prioritization and time management skills to meet deadlines.

🏖️ Benefits

• medical • dental • vision • 401K • company-provided short-term disability • employee assistance program • wellness program