Corporate Support Manager

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August 29

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CrossCountry Mortgage, LLC

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Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

📋 Description

• Position Overview: As a Corporate Support Manager for CrossCountry Mortgage LLC., you'll be responsible for the daily operations of the assigned territory of mortgage office staff and maintaining an efficient workflow for the branch's loan pipeline. • Your experience running a mortgage office will be an asset to you as you provide compliance training and manage your team's industry knowledge and will help you to identify talented personnel during the interview process. • Job Responsibilities: Understand assigned territory branch needs and develop plans to address them. Resolve branch complaints. Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues. Monitor and follow up with branch employees to maintain the proper workflow. Ensure assigned branches comply with all corporate and regulatory policies and procedures. Develop, review, and recommend overall operational systems and procedures for the mortgage lending function. Develop new methods and procedures to increase operations efficiency. Manage projects for deployment of new systems and procedures. Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines. Develop and maintain effective organization through the selection, training, compensation, motivation, and review of branch employees. Guide and direct employees to assist their professional development. Monitor daily, weekly, and monthly production and compliance reports.

🎯 Requirements

• A minimum of 3 to 5 years’ experience in Operations, Processing, or Underwriting • A minimum of 3 to 5 years’ management experience • Strategic understanding of the mortgage lending function • Experience with Encompass LOS system, a plus • Excellent communication and customer service skills • Excellent knowledge of processing, closing and funding loans in accordance with Investors and Agency guidelines including federal and State required practices • Ability to prioritize and meet deadlines • Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment • Proficient with Microsoft Office Suite • Knowledge of FNMA, FHA, GNMA and VA housing loans

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) plan • Company-provided short-term disability • Employee assistance program • Wellness program