Operations Solutions UAT Specialist

Job not on LinkedIn

🕒 May 22

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Act as the primary liaison during testing phases between the technology team, internal stakeholders, and third-party vendors • Ensure quality assurance during the implementation of technical updates • Identify issues and ensure successful deployment of solutions that align with business needs and user expectations • Serve as the main point of contact for all testing-related communications • Prepare test plans for assigned technical updates to ensure alignment with project goals • Create test cases for all relevant scenarios to validate system functionality • Prepare User Acceptance Testing (UAT) Form summarizing testing results, issues found, and recommendations for improvements • Complete User Acceptance Testing (UAT) within Service Level Agreements (SLA) • Identify, document, and track defects, issues, and enhancement requests using JIRA • Work closely with stakeholders and cross-functional teams to gather feedback • Provide regular status updates to project managers and stakeholders regarding testing progress and outcomes • Participate in meetings with cross-functional teams to align on project goals and timelines • Assess the impact of changes and create communications for the company • Collaborate with the training department on company announcements, SOPs, and workflows • Demonstrate updates and communications on calls; present and participate in meetings as needed • Validate implemented changes in production • Work with operations departments to identify opportunities for improvement of processes • Assist with providing materials and documents for audits and reviews • Perform other duties as assigned

🎯 Requirements

• 4+ years’ experience in the mortgage industry • Encompass LOS experience • Knowledge of the overall mortgage workflow • Knowledge of all agency guidelines • Knowledge of compliance and disclosure requirements • JIRA experience, a plus • Proficient in Microsoft Office suite (Word, Excel, and Outlook) • Excellent prioritization, organization, and time management skills • Excellent conflict management, teamwork and negotiation skills

🏖️ Benefits

• medical • dental • vision • 401K • company-provided short-term disability • employee assistance program • wellness program