VP, Compliance

🕒 April 16

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CrossCountry Mortgage, LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

📋 Description

• Provide end-to-end oversight of CrossCountry Mortgage’s Compliance Post-Closing Quality Control function • Oversee Branch Audit and Compliance Monitoring & Testing programs, ensuring risks are clearly identified, root causes are validated, corrective actions are implemented, and validation testing confirms resolution • Serve as final quality reviewer for monitoring and testing outputs prior to executive or regulator distribution • Manage loan file production for state/federal examinations, agency reviews, and investor audits • Prepare executive-level reporting materials that clearly communicate findings, root causes, remediation actions, and forward-looking risk mitigation • Ensure all executive-facing materials are accurate, internally consistent, and actionable • Design, document, and maintain repeatable Compliance processes and SOPs that reduce ambiguity and manual intervention • Establish structured workflows for governing policy lifecycle management, training administration, monitoring outputs, and reporting standards • Implement systems that enable predictable execution and reduce ad-hoc decision making • Oversee lifecycle management of Policies & Procedures and Compliance Training programs • Ensure annual reviews, notifications, and ownership assignments occur on schedule through defined processes • Maintain centralized tracking mechanisms with clear escalation protocols • Develop clear, regulator-ready policies, job aids, and training materials • Identify root causes of compliance risks and design sustainable control solutions • Partner with business stakeholders to implement controls and conduct user acceptance testing (UAT) • Maintain ownership through risk closure and validation of effectiveness • Manage Compliance staff, setting clear expectations for quality standards, accountability, timeliness, and professional communication • Review team deliverables for accuracy and completeness prior to escalation • Perform additional duties assigned by management.

🎯 Requirements

• Bachelor's Degree or equivalent combination of education and experience • 7+ years of experience in a financial institution; experience in a large or complex institution, preferred • 5+ years of experience in risk management and/or consumer compliance, specifically related to mortgage originations • Experience independently driving complex, cross‑functional initiatives to completion • Experience translating direction into clear, measurable deliverables • Experience building SOPs, workflows, or operational frameworks • Experience in preparing executive- or regulator-facing reports • Encompass experience, preferred • JIRA experience, preferred • ACES experience, preferred • Knowledge of loan operations (Processing, Underwriting, Closing, QA) • Knowledge of federal and state mortgage lending regulations, including but not limited to Dodd Frank Wallstreet Reform Act, QM/ATR, RESPA, TILA, TRID, ECOA, HMDA, GLBA, Fair Lending, UDAAP, and SAFE Act • Advanced knowledge of Mavent, preferred • Excellent attention to detail • Skilled in systems thinking and designing structured solutions that eliminate recurring issues • Skilled in identifying inconsistencies, calculation errors, and regulatory misstatements prior to distribution to ensure accuracy and compliance • Skilled in synthesizing findings into clear, concise, and actionable narratives that inform decision‑making • Skilled in translating regulatory requirements into practical, operational procedures and controls • Skilled in solution‑oriented problem solving, delivering actionable recommendations alongside identified issues • Excellent communication, management, and leadership skills • Advanced prioritization and time management skills.

🏖️ Benefits

• medical • dental • vision • 401K • company-provided short-term disability • employee assistance program • wellness program