Principal Technical Consultant, ServiceNow

November 27

Apply Now

Receive Emails with Similar Jobs

Crossfuze

WebsiteLinkedInAll Job Openings

Enterprise • SaaS • B2B

Crossfuze is a ServiceNow Elite Partner that specializes in providing expert advisory, implementation, development, and support services to a variety of industries. Focused on leveraging the Now Platform, Crossfuze helps organizations enhance their workflow efficiency and operational resilience through innovative solutions in IT Service Management, IT Operations Management, Customer Service Management, and more. They cater to sectors such as commercial banking, education, government, healthcare and life sciences, legal, and telecommunications. Crossfuze is dedicated to delivering strategic insights, reducing risks, and maximizing the value of their clients' investments in ServiceNow.

501 - 1000 employees

Founded 2001

🏢 Enterprise

☁️ SaaS

🤝 B2B

📋 Description

• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders • Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution • Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them • Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development • Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization • Be an expert in ServiceNow platform capabilities, and be able to guide project team in scripting, workflows, and overall platform best practices • Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution • Juggle multiple and complex projects/initiatives • Promote continuous improvement practices for delivery/engagement materials • Support specific sales activities when required • Provide training and mentoring to other members of the Crossfuze Delivery team upon request • Maintain 75% billable utilization target

🎯 Requirements

• 5+ years of experience implementing, configuring, and customizing ServiceNow • 4+ years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.) • Ability to work remotely and with remote resources as needed • Ability to understand and implement complex end-user requirements • Ability to effectively organize work across multiple projects • Strong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principals • Working knowledge of relational databases • Ability to prioritize, manage, and refine the project backlog, ensuring that stories are well-defined and ready for development • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members • A deep understanding of SOM principles and best practices and the ability to deliver high-quality solutions that meet customer needs and industry standards • **Certifications:** • ServiceNow System Administrator Certification required • ServiceNow Application Developer Certification required • ServiceNow Implementation Specialist in four or more applications required

🏖️ Benefits

• The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you! • Flexible remote work options • Additional PTO day for mental health • Competitive paid time off • Half-day Fridays • Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits. • Paid maternity and paternity leave for biological birth and adoption • Newborn, adoption and fertility assistance • Competitive training & development programs • Extended Healthcare Plan • Group RRSP with employer match • 10 days toward bereavement leave • Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.