Care Manager II

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🔥 3 minutes ago

🔔 Pennsylvania, South Carolina – Remote

🔔 Pennsylvania – Remote 🌴 South Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Crossroads

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Crossroads is an outpatient treatment provider for people dealing with substance use disorders, specializing in medication-assisted treatment (MAT). They offer a comprehensive approach to recovery, including FDA-approved medications, peer support, care coordination, counseling, and contingency management, personalized to the unique needs of each patient. By providing convenient access to services through a 24/7/365 patient access center, virtual appointments, and their Instant Intake® service, Crossroads facilitates recovery journeys across multiple states, such as Georgia, Kentucky, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. Dedicated to high-quality, evidence-based care, Crossroads supports their community with resources and partnership programs to ensure a compassionate and successful path to recovery.

📋 Description

• Provide remote operational support to Care Managers across centers by backfilling vacancies as needed. • Conduct proactive outreach to patients to complete missed care plans. • Identify patient care requirements by establishing personal rapport with patients. • Leverage patient data from dashboards and reports to identify trends and improve patient engagement. • Accurately document patient care services. • Address patient needs related to opioid use disorder. • Establish individualized patient care goals in collaboration with patients. • Schedule and reschedule patient appointments. • Monitor patients’ clinical status. • Assist physicians and clinicians with patient onboarding and orientation. • Maintain patient information confidentiality and privacy.

🎯 Requirements

• At minimum, High School Diploma or GED required. • Experience in a fast-paced environment, servicing many clients, is preferred. • Experience in healthcare, addiction medicine, community health, care coordination preferred. • Experience with building individualized care plans is a plus. • Knowledge of compliant documentation practices. • Lived Addiction experience is a plus. • Can-do attitude and willingness to think beyond the status quo. • Mission-driven with a passion for helping patients live better, stronger lives. • Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment. • Strong critical thinking and problem-solving skills with the ability to identify barriers to care and implement appropriate interventions.

🏖️ Benefits

• Mileage reimbursement • Community events that promotes belonging and education • Grow your network • Excellent training if you are new to this field • Opportunity to save lives everyday! • Medical, Dental, and Vision Insurance • PTO • Variety of 401K options including a match program with no vesture period • Annual Continuing Education Allowance (in related field) • Life Insurance • Short/Long Term Disability • Paid maternity/paternity leave • Mental Health day • Calm subscription for all employees