Platform Professional Services Consultant

November 25

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CrowdStrike

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Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Use your security knowledge and expertise of the Falcon Platform to drive all service objectives to completion and support all customer-related workflows. • Produce and deliver service-defined kickoff and technical onboarding meetings, and periodic status updates with the customer. • Support technical discussions pertaining to the Falcon platform, associated detections and preventions, and general service-related best practices aligned to the Platform Professional Services Operating Model. • Serve as the liaison with other internal CrowdStrike stakeholders to ensure customer inquiries and operating requirements are fully resolved. • Actively engage customers via virtual meeting, email, or case management system. • Work with leadership to participate in activities to identify and improve service outcomes which align to CrowdStrike’s mission and strategic goals.

🎯 Requirements

• Customer Service: The most important aspect of our service is customer success and satisfaction. • Project Management: This is not a direct project management role, however, the experience and proficiencies of a good project manager are valuable. • Endpoint Technology: Experience operationalizing leading endpoint security technology and planning enterprise technology deployment. • Information Security: Experience advising customers on identified information security risks. • Proficiency and experience with common Information Technology and Systems Management platforms (Active Directory/Group Policy, Citrix, SCCM, etc) • Proficiency and experience with cloud technology platforms and container workloads (AWS, GCP, Azure, Kubernetes, Docker, etc) • Proficiency creating and delivering customer-facing collateral using Microsoft Office (Word, Excel, and PowerPoint) • Experience with Windows, Linux, and Mac operating systems. • Excellent communication skills - written and verbal.

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe