Readiness Services Consultant

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September 30

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CrowdStrike

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Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Act as strategic partner within CrowdStrike's Retainer Management team to help customers maximize their CrowdStrike Services investment and achieve security objectives • Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement • Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment • Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities • Execute timely account reviews, follow-up documentation, and service scoping • Develop and maintain customer success plans with clear next steps • Contribute to program enhancement initiatives and best practices development • Support team pipeline growth through strategic account expansion

🎯 Requirements

• 3+ years' experience in cybersecurity services, including incident response management, customer success, or advisory consulting • Proven track record of managing senior-level relationships in technical environments • Strong project coordination capabilities with emphasis on customer service • Excellence in both written and verbal communication • Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail • Clear competency in managing multiple customer relationships simultaneously • An understanding of cybersecurity concepts and incident response considerations • Strong business acumen and problem-solving skills • Track record of implementing program improvements • Knowledge of security frameworks and compliance requirements • Previous experience in incident response or security consulting • Experience with service delivery optimization and process improvement • Ability to periodically undergo and pass alcohol and/or drug test(s) during employment • (Bonus) Experience working with technology such as Jira, SalesForce • (Bonus) Experience of incident response retainer models • (Bonus) Fluent in French (oral and written)

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Eligibility for bonuses and equity grants • Health insurance • 401k • Paid time off