Senior IT Systems Administrator

🔥 25 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $100k - $155k / year

⏰ Full Time

🟠 Senior

⌨️ Systems Administrator

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Serve as an escalation point for the IT Service Desk and assist with inbound support requests to receive, triage and facilitate a resolution for internal customers • Act as both a technical and interpersonal mentor for other IT Service Desk members • Responsible for acting as the Incident Manager for high priority internal IT incidents and escalations • Collaborate with cross functional team members and subject matter experts when working on service requests, projects, and new initiatives • Focus on proactive identification, improvement, and implementation of new and existing policies, procedures, and processes for various IT systems • Act as a thought leader in streamlining, optimizing, and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets • Maintain advanced knowledge of the latest Mac, Windows, and Linux OS server and desktop features, best practices, and system configurations • Manage CrowdStrike endpoints via SCCM, Jamf, and Workspace ONE (AirWatch). This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems • Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required • Ability to support employees, teams, and technology systems in CrowdStrike office locations, as needed

🎯 Requirements

• Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and resolving internal customer incidents and requests • Collaborate and coordinate with members of other CrowdStrike teams to track, isolate and resolve technical issues • Strong customer service focus across all user interactions, including Executive level engagement • Ability to consider the impact and consequences of recommendations beyond the immediate situation, team, or region • Ability to explain complex technical concepts and information to non-technical internal customers • Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner • Advanced knowledge of Mac, Windows, and Linux OS technology concepts and best practices with Intermediate knowledge of Active Directory management • Solid understanding of security best practices, worst practices, concepts and real-world applications • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe