Technical Account Manager

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Own a portfolio of strategic accounts, serving as the primary technical point of contact and trusted advisor across your assigned territory • Drive product adoption and value realization across the CrowdStrike Falcon® platform • Lead proactive customer health checks, adoption reviews and executive briefings to accelerate value delivery • Drive and manage escalations with urgency and professionalism, leading cross-functional groups to resolution while maintaining strong customer relationships • Build and continuously expand deep product knowledge across CrowdStrike's full portfolio, rapidly acquiring expertise on new technologies as they are released • Lead knowledge-sharing conversations with customers to lift adoption and connect product value to customer security outcomes • Represent the voice of the customer internally, ensuring feedback on product gaps and feature requests reaches the right stakeholders

🎯 Requirements

• Bachelor’s Degree or equivalent experience • Prior experience in a technical account management, customer success engineering or professional services role within the cybersecurity industry • Proven ability to manage a large, diverse account portfolio in a fast-paced environment, juggling competing priorities without losing focus on customer outcomes • A strong background in cybersecurity — you understand the threat landscape and can speak credibly to security practitioners and executives alike • Experience working with all supported operating systems • Knowledge of enterprise web technologies, security and cutting-edge infrastructures • Working knowledge of security operations center (SOC) environments and processes • Network infrastructure experience • Exceptional interpersonal skills — you build trust quickly, navigate complex stakeholder relationships with confidence and can engage effectively with customers who have high expectations • Excellent customer service skills and ability to quickly establish technical credibility with customers • Outstanding written and verbal communication skills, with the ability to adapt your style across audiences — from technical practitioners to C-suite executives • Experience working independently to determine methods and procedures on new assignments • Demonstrable problem-solving skills • A collaborative attitude and genuine commitment to customer success

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe