Client Services Analyst

2 hours ago

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Crypto.com

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Crypto • Fintech • Security

Crypto. com is a leading cryptocurrency platform that offers trading, buying, and selling services for Bitcoin, Ethereum, and over 350 other cryptocurrencies. It supports transactions in EUR and allows users to pay via SEPA and Apple/Google Pay, depending on jurisdiction. The platform is known for its regulatory compliance and high security standards, with over 100 million users worldwide. Crypto. com also offers products like Crypto Basket for portfolio diversification, on-chain staking for passive income, and the DeFi Wallet for P2P trading. With a commitment to user security and regulatory adherence, Crypto. com holds numerous security certifications and licenses globally. It aims to put cryptocurrency in every wallet and provides various tools for trading, earning rewards, and understanding the crypto market.

1001 - 5000 employees

Founded 2016

₿ Crypto

💳 Fintech

🔐 Security

📋 Description

• Your role will be to help deliver world-class and industry leading support to our global client base across various written channels. • Addressing queries from our international client base on all our products (i.e. Binary Options, Knockouts, Spread Options) and multiple trading platforms. • Assist clients with account and trading queries through various channels such as email and live chat while adhering to SLA’s and delivering frictionless support. • Provide first line technical support for IT related issues both for our platform and charts. • Interact with our non-client facing departments to resolve client queries and provide accurate service Maintaining procedure manuals and other documentation. • Proactively identify potential risk/fraud and escalate issues to management where appropriate. • Liaising outside of the department with colleagues to build a strong relationship with other departments. • Procedural and technological changes in the team are fast moving, with constant yet practical deadlines to meet and ever-changing regulations and procedures.

🎯 Requirements

• 3-4 years of working experience in customer facing role • Attention to detail; meeting regular deadlines; taking ownership of assigned responsibilities • Proven experience with process improvement and optimization • Strong team ethos • A degree-level education • Fluency in English (verbal and written) • Proactive attitude in researching and resolving problems/issues • Ability to interpret complex changes in regulatory guidelines and adapt accordingly • Ability to manage multiple tasks with conflicting deadlines to a high degree of accuracy • Basic Math skills, particularly mental arithmetic (Desirable) • Knowledge of Salesforce/CRM experience (Desirable)

🏖️ Benefits

• Competitive salary • Medical insurance package with extended coverage to dependents • Attractive annual leave entitlement including: birthday, work anniversary • Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up • Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. • Work Perks: crypto.com visa card provided upon joining • Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.