Client Services Analyst

Job not on LinkedIn

🔥 49 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

📁 Client Services

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 45 days.
• No salary listed.

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Crypto.com

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

₿ Crypto

💳 Fintech

🔐 Security

Crypto • Fintech • Security

Crypto. com is a leading cryptocurrency platform that offers trading, buying, and selling services for Bitcoin, Ethereum, and over 350 other cryptocurrencies. It supports transactions in EUR and allows users to pay via SEPA and Apple/Google Pay, depending on jurisdiction. The platform is known for its regulatory compliance and high security standards, with over 100 million users worldwide. Crypto. com also offers products like Crypto Basket for portfolio diversification, on-chain staking for passive income, and the DeFi Wallet for P2P trading. With a commitment to user security and regulatory adherence, Crypto. com holds numerous security certifications and licenses globally. It aims to put cryptocurrency in every wallet and provides various tools for trading, earning rewards, and understanding the crypto market.

📋 Description

• Serve as the primary point of contact for client inquiries, including requests from Sales and Account Management • Support clients with account and trading inquiries while meeting service-level agreements • Collaborate with internal Support and Development teams to resolve client issues and provide accurate information • Maintain and update knowledge articles, FAQs, user manuals, and related documentation • Monitor trading system health and escalate issues to internal technical teams as required • Coordinate with cross-functional colleagues to establish and sustain strong interdepartmental relationships • Adapt to procedural and technological changes, meet deadlines, and comply with evolving regulations and internal processes

🎯 Requirements

• Degree-level education with 1–4 years of experience in a client-facing role • Fluency in English, with excellent written and verbal interpersonal and communication skills • Strong attention to detail and organizational skills • Track record of meeting deadlines and taking ownership of assigned responsibilities • Ability to manage multiple tasks with conflicting deadlines while maintaining a high degree of accuracy • Proactive approach to researching and resolving issues using a logical and analytical mindset • Experience contributing to process improvement and operational optimization • Ability to perform effectively under pressure and adapt rapidly to a dynamic work environment • Strong team ethos and collaborative mindset • Availability to work shifts, including non-standard hours and weekends

🏖️ Benefits

• Vibrant, fun, and supportive workplace • Rotational shift availability, including weekends

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