Principal Product Manager – Verification & Activation

🕒 May 7

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Crypto.com

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

₿ Crypto

💳 Fintech

🔐 Security

Crypto • Fintech • Security

Crypto. com is a leading cryptocurrency platform that offers trading, buying, and selling services for Bitcoin, Ethereum, and over 350 other cryptocurrencies. It supports transactions in EUR and allows users to pay via SEPA and Apple/Google Pay, depending on jurisdiction. The platform is known for its regulatory compliance and high security standards, with over 100 million users worldwide. Crypto. com also offers products like Crypto Basket for portfolio diversification, on-chain staking for passive income, and the DeFi Wallet for P2P trading. With a commitment to user security and regulatory adherence, Crypto. com holds numerous security certifications and licenses globally. It aims to put cryptocurrency in every wallet and provides various tools for trading, earning rewards, and understanding the crypto market.

📋 Description

• Own the identity verification platform strategy, roadmap, and execution — not just vendor management • Build toward multi-vendor routing optimisation across KYC providers and equivalents — maximising pass rates, minimising fraud, and managing cost-per-verification as a P&L metric • Drive the platform toward self-serve configurability so that product teams across the Exchange can configure IDV requirements, decision rules, and vendor preferences without an Engineering dependency for every change • Deliver composable IDV components — document collection, liveness, facematch, motion — that can operate independently across different product contexts • Lead initiatives to combat synthetic fraud through liveness challenges, e-ID integrations, and ML-powered fraud scoring in partnership with Risk and IDV vendors • Monitor and manage false positive rates carefully — fraud defence must not sacrifice real users • Evaluate and roadmap Non-Doc (document-free) verification and Reusable Identity solutions as high-leverage levers for reducing drop-off while maintaining compliance • Use the external competitive benchmark of approximately 2-minute average KYC completion at best-in-class multi-asset brokers as a reference bar for roadmap prioritisation • Work with Compliance to ensure regional KYC variations are handled in the product without creating dead-end or confusing experiences for users in specific jurisdictions • Own the product experience for existing users who are required to re-verify their identity due to document expiry, regulatory triggers, risk-profile changes, or periodic compliance review cycles • Track Re-KYC completion rate within grace periods, Re-KYC-triggered account restriction rate, and time from first prompt to approval as dedicated success metrics

🎯 Requirements

• 6–8+ years in Product Management • Proven experience at a high-growth technology company — crypto exchange, fintech, neo-bank, or multi-asset broker preferred but not mandatory — where you have personally owned and solved the problems described in this role: identity verification, fiat payment rails, deposit conversion, or compliance-heavy product ownership • Specific experience with IDV platforms, payment rail integration, or KYC/AML product design is a strong plus • Technical fluency — the plumbing • Understands payment gateway logic, ledger systems, and API integration • Can discuss multi-vendor IDV routing logic, decision trees, liveness detection architecture, and composable IDV component design with Engineering • Experience building or overseeing APIs, SDKs, and developer tooling as product deliverables — not just consuming them • Regulatory fluency • Deep understanding of global KYC and AML standards (FATF, regional equivalents), SCA, GDPR, and local payment regulation • Able to translate regulatory constraints into product requirements — and push back where compliance is being used as an excuse for poor UX • Data — the conversion / risk / cost triangle • Every roadmap decision lives in the trade-off between conversion, risk, and cost — must be able to quantify all three axes and make principled trade-offs with data • SQL fluency; proficiency with Mixpanel, Amplitude, or equivalent for funnel analysis • AI-native workflow • Demonstrable use of AI tools (Cursor, Claude Code, Gemini, LibreChat, or equivalent) with human-in-the-loop practices — required, not optional • Execution and ownership • Drives stakeholders to unblock, prioritise, and ship without waiting for direction in a decentralised, 24/7 environment • Proven ability to lead cross-functional squads and influence Legal, Risk, and Compliance without formal authority • Track record of taking a major onboarding or payments flow from a known friction point to shipped and measurably improved

🏖️ Benefits

• Competitive salary • Medical insurance package with extended coverage to dependents • Attractive annual leave entitlement including: birthday, work anniversary • Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up • Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. • Work Perks: crypto.com visa card provided upon joining