Customer Service Representative

Job not on LinkedIn

🕒 July 28, 2025

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Crystorama

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1958

🛒 Retail

🛍️ eCommerce

👥 B2C

💰 $100k Pre Seed Round on 2022-03

Retail • eCommerce • B2C

Crystorama is an innovative and visionary organization that has been a source for high-end decorative lighting since its establishment in Brooklyn, New York, in 1958. They offer a diverse range of lighting products including chandeliers, sconces, and pendants across various styles such as mid-century, modern, coastal, and traditional. Crystorama takes pride in enhancing environments and contributing to the well-being of individuals by illuminating their spaces with beautifully designed lighting solutions.

📋 Description

• Customer Service Representative in a fully remote role • Providing essential support to clients, addressing inquiries, and resolving issues • Handle high volume of inbound calls with professionalism and empathy • Go above and beyond to exceed customer expectations • Generate sales leads from customer interactions • Establish strong relationships with customers • Use CRM tools to maintain accounts and document interactions • Meet performance metrics for sales and customer satisfaction

🎯 Requirements

• High school diploma or equivalent required • Proven experience in a customer support or client service role • Strong phone communication and active listening skills • Proficiency with CRM systems and familiarity with customer service protocols • Exceptional multitasking abilities with a knack for time management • Adaptability, empathy, and customer-centered approach • Excellent verbal and written communication skills

🏖️ Benefits

• Competitive Salary & Benefits: We offer a robust benefits package that includes health, dental, and vision insurance • Paid time off • Professional development opportunities