Customer Support Specialist

Job not on LinkedIn

🕒 July 28, 2025

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Crystorama

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1958

🛒 Retail

🛍️ eCommerce

👥 B2C

💰 $100k Pre Seed Round on 2022-03

Retail • eCommerce • B2C

Crystorama is an innovative and visionary organization that has been a source for high-end decorative lighting since its establishment in Brooklyn, New York, in 1958. They offer a diverse range of lighting products including chandeliers, sconces, and pendants across various styles such as mid-century, modern, coastal, and traditional. Crystorama takes pride in enhancing environments and contributing to the well-being of individuals by illuminating their spaces with beautifully designed lighting solutions.

📋 Description

• Engage with customers through phone, email, or live chat, responding to inquiries, troubleshooting issues, and ensuring quick, efficient solutions to their needs. • Address and resolve customer complaints, aiming for positive outcomes that maintain and enhance customer relationships. • Keep meticulous records of customer interactions, noting details on complaints, inquiries, resolutions, and feedback to aid in trend tracking and improvement. • Work closely with Sales, Technical Support, and other departments to provide holistic solutions that enhance the customer journey. • Assist customers with product and service recommendations, guiding them through usage to ensure a seamless experience. • Offer step-by-step guidance to customers, explaining best practices, and assisting with troubleshooting to enhance their satisfaction and product familiarity. • Actively participate in identifying areas for service improvement, sharing ideas to streamline processes, and elevating customer satisfaction levels. • Conduct periodic satisfaction surveys to gather insights, suggestions, and areas of improvement for our support services.

🎯 Requirements

• High school diploma or equivalent; a degree in a relevant field is advantageous. • Proven experience in a customer support role, preferably within the technology, SaaS, or engineering industries. • Familiarity with Microsoft Office Suite and a quick learner when it comes to software tools. • Ability to work independently in a remote setting and manage time effectively. • A positive attitude, willingness to learn, and a commitment to professional growth.

🏖️ Benefits

• Remote Flexibility: Enjoy a fully remote role, providing the autonomy and balance that modern professionals seek. • Competitive Pay & Benefits: Attractive salary package, health benefits, retirement plans, and paid time off. • Professional Development: Access to training resources, mentorship, and career progression pathways. • Collaborative Team Environment: Join a team where innovation is encouraged, and every employee's contributions are valued.