Bilingual Seasonal Loss Prevention Agent

Job not on LinkedIn

🔥 9 minutes ago

🇲🇽 Mexico – Remote

💵 $25k / month

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CSC Generation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛒 Retail

🛍️ eCommerce

🤖 Artificial Intelligence

💰 Venture Round on 2019-01

Retail • eCommerce • Artificial Intelligence

CSC Generation is a retail technology platform that enhances revenue growth and unit margin management through automation and AI. The company manages a diverse portfolio of 325,000 products online and receives over 10 million monthly page views across its brands. CSC Generation specializes in retail, ecommerce, and wholesale, with a commitment to expanding by acquiring successful brands. Founded in 2016 by Justin Yoshimura, CSC Generation has acquired several well-known brands including One Kings Lane and Sur La Table, and continues to seek out new brands to join its network. The company offers extensive career opportunities and focuses on creating an inspiring and challenging work environment.

📋 Description

• Review orders across multiple brands to identify suspicious activity and potential fraud • Decide whether to accept or decline orders based on data analysis and internal guidelines • Conduct outbound calls and emails to verify order details and prevent chargebacks • Maintain a productivity rate (AT) of 90% or higher • Manage and reduce chargebacks according to brand-specific goals • Monitor chargeback data, identify trends, and take proactive measures to reduce chargebacks • Document work in assigned company systems and Microsoft tools • Analyze data and reports to identify patterns or root causes of loss • Provide regular feedback to management • Collaborate with the Escalations team and other departments to ensure security protocol compliance • Report security concerns, unusual behavior, or discrepancies to management • Adapt to flexible working hours, including potential Sunday and night shifts (00:00-23:59 hrs) • Collaborate with team members and management while maintaining high productivity and low supervision needs • Ensure compliance with security standards and company policies across order reviews

🎯 Requirements

• High school diploma or equivalent (Bachelor's degree preferred) • 1-2 years of experience in loss prevention, fraud detection, or a related field, preferably in a retail or call center environment • Strong attention to detail and ability to detect unusual behavior or discrepancies • Excellent communication skills • Bilingual proficiency in English and Spanish • Proficient in Microsoft Office (Excel, Word, PowerPoint) and internal systems for documentation • Strong problem-solving and analytical skills with a proactive approach to risk management • Experience in chargeback management and reduction strategies • Ability to work independently with minimal supervision • Excellent teamwork and collaboration skills • Ability to handle high-volume tasks efficiently, particularly during peak seasons • Only for CDMX and Edo. de Mex.

🏖️ Benefits

• SEASONAL agreement for peak season (3 months) • $5,000 MXN Seasonal Bonus upon completion of the seasonal contract • Law benefits since day one • Home office • Full equipment provided • 100% paid training • 10-hour shift • 1 hour Lunch • 2 breaks of 15 minutes each • Two days off • Total Pass