Customer Service Representative, MotoSportI

Job not on LinkedIn

🔥 0 minutes ago

🇲🇽 Mexico – Remote

💵 $15k - $21k / month

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CSC Generation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛒 Retail

🛍️ eCommerce

🤖 Artificial Intelligence

💰 Venture Round on 2019-01

Retail • eCommerce • Artificial Intelligence

CSC Generation is a retail technology platform that enhances revenue growth and unit margin management through automation and AI. The company manages a diverse portfolio of 325,000 products online and receives over 10 million monthly page views across its brands. CSC Generation specializes in retail, ecommerce, and wholesale, with a commitment to expanding by acquiring successful brands. Founded in 2016 by Justin Yoshimura, CSC Generation has acquired several well-known brands including One Kings Lane and Sur La Table, and continues to seek out new brands to join its network. The company offers extensive career opportunities and focuses on creating an inspiring and challenging work environment.

📋 Description

• Deliver an exceptional customer service experience through phone calls, chat, and email. • Provide concierge-level customer service to riders. • Assist customers with general product inquiries. • Handle customer interactions via phone, chat, and email. • Resolve order issues involving returns, shipping, and order status. • Proactively follow up with customers when needed. • Build and maintain strong relationships with riders. • Use internal systems autonomously and keep up with process and system updates. • Collaborate with a team passionate about powersports. • Build product knowledge through ongoing training and development. • Boost customer loyalty and improve retention through exceptional powersports service.

🎯 Requirements

• Advanced English proficiency (spoken and written) is required. • Preferred experience in the powersports industry. • Genuine passion for outdoor activities, sports, and customer service. • +1 Year customer service or retail experience required. • Knowledge in Harley Davidson brand. • Understanding of snowmobiles. • ATV/UTV ride experience. • Ability to use CRM and contact center systems. • A bachelor’s degree or equivalent is preferred. • High school diploma or equivalent is required. • Ability to multitask, prioritize, and think out of the box. • Problem-solving and adaptability. • Ability to type 30+ WPM required. • In-depth knowledge of Microsoft Office, required. • Time-sensitive management proven skills. • Ensure a stable and continued workstation, with the minimum internet requirements and a surplus (preferred). • Flexible work schedules to work full time shifts (weekends included).

🏖️ Benefits

• $6,000 MXN Productivity Bonus Per month • Law benefits since day one. • Home office. • Full equipment provided. • 100% paid training. • Schedule window (8 am - 8 pm). • 10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm). • 1 hour Lunch - 2 breaks of 15 minutes each. • Two days off (Fri-Sat / Sat-Sun/ Sun-Mon). • Total Pass.