Product Specialist

Job not on LinkedIn

🕒 January 28

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪄 Product Specialist

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CSC Generation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛒 Retail

🛍️ eCommerce

💰 Venture Round on 2019-01

Retail • eCommerce • AI

CSC Generation is a retail technology platform that enhances revenue growth and unit margin management through automation and AI. The company manages a diverse portfolio of 325,000 products online and receives over 10 million monthly page views across its brands. CSC Generation specializes in retail, ecommerce, and wholesale, with a commitment to expanding by acquiring successful brands. Founded in 2016 by Justin Yoshimura, CSC Generation has acquired several well-known brands including One Kings Lane and Sur La Table, and continues to seek out new brands to join its network. The company offers extensive career opportunities and focuses on creating an inspiring and challenging work environment.

📋 Description

• Serve as the primary point of contact for inbound customer inquiries, purchase calls, and product questions related to Euro Style’s furniture and collections. • Guide customers through the buying process by providing expert product knowledge, design-forward recommendations, and comparisons that help close sales. • Support trade clients, interior designers, and high-value customers with personalized service and project-based needs. • Manage custom orders, special pricing requests, and order status updates to deliver a seamless end-to-end customer experience. • Proactively follow up on inbound leads, abandoned quotes, and past purchasers to drive repeat business and incremental revenue. • Conduct targeted outbound outreach to nurture relationships, re-engage customers, and upsell or cross-sell complementary products. • Partner with marketing to support promotions, launches, and campaigns, ensuring consistent messaging and strong conversion. • Coordinate with operations and logistics to track priority orders, resolve delivery questions, and escalate issues or claims as needed. • Participate in product launches, trainings, and industry events to stay current on the assortment and strengthen customer credibility.

🎯 Requirements

• Proven ability to build trust quickly and convert inbound customer interest into closed sales. • Strong consultative selling and communication skills, with a customer-first mindset and attention to detail. • Experience handling custom orders, pricing discussions, and complex product questions. • A proactive approach to driving revenue through follow-ups, outreach, and relationship management. • Comfort working cross-functionally with marketing, operations, and logistics teams to resolve issues and improve outcomes. • Experience using CRM tools to track customer interactions, manage pipelines, and prioritize outreach. • An interest in furniture, design, or home furnishings, with the ability to translate product features into customer value.

🏖️ Benefits

• Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators. • AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry. • Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands. • Competitive benefits: Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies