Spanish Bilingual Communication Assistant

3 hours ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $14 - $15 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

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Communication Service for the Deaf (CSD)

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Non-profit • Education • Social Impact

Communication Service for the Deaf (CSD) is an organization that has been working since 1975 to empower both Deaf and hearing individuals to succeed together. CSD offers a variety of programs and services, such as ASL Now, CSD Access, and DeafHealth, to promote accessibility and success for Deaf and hard of hearing communities. The company collaborates with partners like Tive Technology to enhance accessibility and provides resources for hiring Deaf employees and supporting Deaf-owned businesses. CSD believes in treating disability as diversity and values Deaf identities for their unique contributions to society.

1001 - 5000 employees

Founded 1975

🤝 Non-profit

📚 Education

🌍 Social Impact

💰 $75k Grant on 2017-11

📋 Description

• Facilitate phone calls between deaf or hard-of-hearing individuals and hearing individuals • Support communication access for the Deaf community through Telephone Relay Service • Work as a Call Center Representative (Communication Assistant) in a fast-paced environment • Demonstrate excellent communication skills and adaptability based on call volume fluctuations

🎯 Requirements

• Fluent in Spanish and English • A minimum of a High School Diploma or equivalent • 18 years of age or older • Typing Speed of 45 words per minute with 90% accuracy to qualify for training • Ability to type at 60 words per minute with 95% accuracy to graduate training • Excellent customer service experience and a relaxed/calm demeanor • Ability to work various schedules including weekdays, weekends, evenings, and holidays • Must be able to pass skill assessments administered by a local recruiter • Private and quiet office space with a closed door • Hard-wired internet connection via ethernet cable (cable provided by CSD) • High-speed internet connection (3.0 MG download; 1.2 MG upload)

🏖️ Benefits

• Opportunity to work from home • Starting wage of $14.00 per hour • $15.50 per hour after completing training and passing a Spanish fluency test • Hiring for full-time & part-time positions • Eligible for salary increases twice a year • Paid time off (for all employees) • Remote Work Stipend • Employee Assistance Program (available immediately, no employee cost) • Employee rewards for good attendance and performance • Student loan forgiveness eligibility (due to non-profit status) • Downtime is YOUR time • No sales, no quotas, no tech support, no customer conflict de-escalation