Consultant II

July 17

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• Provide consulting service for-fee to clients who need to address strategic business issues by identifying and enhancing product functionality, systems, technology, and operations • Participating in project consulting team • Identify issues and assist to provide possible solutions • Manage scope, internal/customer resources, deliverable, and timelines • Participate in requirements gathering sessions performing gap analysis, system review, and data analysis • Provide billing details for timely invoices of assigned projects • Assist on large-scale long-term projects • Develop, coordinate internal resources and track/verify implementation efforts • Manage indirect reports externally and internally • Formulate team structure, develop project strategy, and resource management throughout project • Work with internal departments to generate sales leads • Ability to travel to customer sites up to 25%

🎯 Requirements

• Bachelor’s degree or a related field or equivalent experience • 2-3 years of consulting experience in the B2B software technology or high-tech industry • 2 years of Vantage experience a plus • Experience with CRM, Billing, Order Management definition, configuration, implementation, or upgrading projects preferred • Broad knowledge of operational end-to-end solutions • Ability to work independently while maintaining a team relationship • Demonstrate effective written communication, interpersonal, and presentation skills • Excellent project management skills and client interfacing

🏖️ Benefits

• Work from Home • in-office, or hybrid • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!