Engagement Manager

October 11

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• Manages one to multiple small to medium projects and/or works with the main PM in executing the project. • Responsible for a function within the project, such as risk and issue management, reporting, etc. and can also be asked to manage projects end to end. • Involved in creating / providing input to the project initiation documentation, the delivery approach, and the internal program review and solution delivery review for internal program approval. • Deliver the project within the agreed budget, scope, and time, manage risks and issues, ensure quality of deliverables and documents, and implement the appropriate delivery practices and methods. • Create communication plans, facilitating meetings and forums, and establishing project infrastructure for information sharing with teams and stakeholders. • Creating or inputs into the project budget and resource forecast, and tracks the project delivery to budget, proactively managing issues and changes with the account lead. • Participate in initiatives that benefit the delivery practice or the CSG improvement.

🎯 Requirements

• Bachelor’s degree or equivalent experience • Minimum of 1-3 years’ experience managing projects and/or service delivery • Ability to read, write, speak and understand the English language in a business environment

🏖️ Benefits

• Work from Home • Employee Belonging Groups • Medical / Dental / Life Insurance • Meal Voucher • Day-care benefits • Paid Vacation, Volunteer, Birthday, and Holiday Time Off • And so much more!