Lead Technical Business Analyst

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May 7

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• The Lead Business Analyst will workshop & manage customer requirements. • Define functional specifications as well as supporting build & test and directly configuring the CSG CPQ and Order Management system. • Dive deep into the world of telecommunications. • Solve real-world business problems, considering technical, financial, and operational constraints. • Take ownership of business analysis initiatives and ensure work packages are delivered on time, to expected quality standards and as per scope, as agreed with the Project Manager. • Take end to end solution blueprints and configure solution workflows and catalogues that implement the design. • Contribute to our methodology to help us do things faster and better. • Be a mentor and lead a team of budding solution designers.

🎯 Requirements

• Hands on experience in coding. • Technical background and have software configuration/development experience. • 5-7 years as a business analyst along with telecom billing or product catalog or pricing domain. • Have strong communication and BA skills, in terms of requirement documentation and business process mapping. • Experience working as a vendor. • Hands-on experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.) • English Proficiency in a business environment

🏖️ Benefits

• Work from Home, in-office, or hybrid • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!