Lead Test Engineer

November 18

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• You will report to the Manager of Software Development and drive the development and execution of automated and manual tests for a wide range of APIs utilizing multiple technologies and platforms. • In this role you will translate complex test scenarios into effective, intuitive, and repeatable automated tests. • You will lead the design, development, and maintenance of automated tests, enhancing and optimizing existing automation frameworks, and architecting new testing solutions when needed. • You will create and execute comprehensive manual test strategies, accurately document test results, diagnose complex issues, and create detailed defects with root cause analysis. • You will design and implement test data management strategies, creating robust data generation tools and frameworks to support both manual and automated testing needs. • You will lead and perform functional, application, regression, integration, performance, load, and security testing, establishing testing standards and methodologies. • You will develop an expert-level understanding of our application architecture, which will allow you to anticipate complex feature requirements, identify architectural gaps, edge cases, and potential system vulnerabilities. • You will mentor scrum teams in an agile environment, driving collaboration with developers, testers, product owners and cross-functional teams to establish testing excellence and continuously innovate our testing approaches. • You will engage with software release processes, collaborating with multiple teams to ensure smooth deployments, release risks, and establishing production monitoring strategies. • You will collaborate with root cause analysis initiatives, systematically analyzing logs and system behavior, resolving complex defects, and implementing preventive measures to reduce future issues. • You will establish and champion testing best practices across the organization, driving process improvements, implementing quality metrics, and mentoring team members on testing methodologies.

🎯 Requirements

• Bachelor’s degree in computer science, technically related field, or equivalent professional experience • 5+ years’ work experience in a testing role with experience creating manual and automated tests • Advanced knowledge of continuous integration, automated tools, industry standards, and best practices in test automation • Proven ability to think analytically, solve problems, make decisions, and collaborate with cross-functional teams in a fast-paced environment • Deep experience testing web-based applications and API testing, including performance and load testing • Experience with Bruno, Postman or SoapUI and familiarity with additional testing frameworks and tools • Strong organizational skills and the ability to adapt and handle multiple activities with changing priorities simultaneously • Ability to learn unfamiliar systems and processes quickly, and mentor junior team members • Experience with version control systems (Git) and CI/CD processes • Experience leading test automation initiatives and defining testing strategies for complex systems • Experience with test architecture design and framework development • Strong communication skills with the ability to articulate technical concepts to both technical and non-technical stakeholders • Familiarity with AI technologies and their application in software development and testing would be a plus • Ability to support on-call rotation and provide technical leadership during incidents • Proficiency in English in a business environment is a must.

🏖️ Benefits

• Sulamerica Health • Sulamerica Dental • Vidalink Food/Meal Voucher • Child Care Assistance • Day off: on birthday • Gympass • Language assistance • Digital course platform • Volunteer time off: 2 days a year