Operations DevOps Engineer II

November 11

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• Supporting code deployment releases and promotions within test and production environments • Perform product installation and configuration with some troubleshooting assistance from others in Operations • Incident management including the investigation, and triage of various software application and database issues, while collaborating with internal teams to ensure fast turnaround times on issue/incident resolution • Monitor solutions production, customer test and internal environments for function and performance • Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime. • Maintain monitoring tools and systems to proactively identify and address potential issues. • Install, configure and upgrade third party products and open source solutions • Participate in and contribute at daily stand-up meetings • Execution and validation of deployment installation, configuration, release processes and procedures • Develop and maintain automation tools and processes to streamline operations and improve productivity • Document operational and system architecture process and configuration and identify automation opportunities where applicable • Participating in the Operations 24x7 on-call rotation schedule • When needed, active participation in critical problem resolution outside of typical working hours

🎯 Requirements

• Experience configuring, managing and upgrading servers and software • Experience with RDS database applications (eg. Oracle, MySQL) and administration • Strong problem-solving and troubleshooting skills • Proven collaboration skills, including written and verbal communication with internal and external stakeholders • Ability to work independently and/or collaborate with internal teams with minimal assistance to solve problems • Bachelor’s degree in Information Technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field. • Minimum 2 -3 years’ experience with development and release processes

🏖️ Benefits

• Accommodation for persons with disabilities during hiring process • Employee empowerment and respect principles