Product Support Analyst I

Job not on LinkedIn

🔥 3 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CSG

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences.

📋 Description

• Accept incoming phone calls from external customers, including Merchants, Resellers and ISO’s • Handle transaction research, funding, processing questions, billing inquiries, limit increases, IP address changes, Check Verify transaction research requests, payment processing requests, ACH inquiries, PCI compliance guidance, client customer inquiries, approval letters, and other email requests • Provide basic-level technical support, including software troubleshooting, password resets, browser compatibility issues, and re-population of settlements • Distribute department-specific requests to applicable departments • Act as a liaison between customers and various operations departments • Research assigned customer issues and follow up in a timely manner • Create trouble tickets to escalate customer issues and follow up as required • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or related field, or equivalent practical experience • 1-3 years’ experience in customer service environment • Attend customer service trainings on the products and services • Study and understand the products and services • Complete side by side training with other agents on incoming calls from customers • Basic understanding of CRM system and other required software • Gain a mid-level understanding of products, processes and procedures within first 6 – 12 months of employment • Meet minimum performance expectations provided by Supervisor and/or Director within first 90 days • Meet minimum expectations for quality standards within first 90 days • Consistently use soft skills on calls to ensure customer satisfaction • Consistently show positive progress in quality scores and performance audits

🏖️ Benefits

• Work from Home, in-office, or hybrid • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off