Senior Technical Business Analyst

October 2

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• Dive deep into the world of telecommunications. • Develop a detailed knowledge on markets, products, sales, delivery and operations. • Solve real-world business problems, considering technical, financial, and operational constraints. • Take ownership of business analysis initiatives and ensure work packages are delivered on time, to expected quality standards and as per scope, as agreed with the Project Manager. • Take end to end solution blueprints and configure solution workflows and catalogues that implement the design. • Consider exception and failure scenarios to create a robust solution. • Contribute to our methodology to help us do things faster and better. • Manage client expectations through workshop and feedback sessions. • Work as part of a team and independently when required. • Be a mentor and lead a team of budding solution designers

🎯 Requirements

• Hands on experience in coding. • 5-7 years as a business analyst along with telecom billing or product catalog or pricing domain. • Experience working as a vendor. • Hands-on experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.) • English Proficiency in a business environment

🏖️ Benefits

• Work from Home, in-office, or hybrid • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off