CSG
5001 - 10000 employees
Founded 1982
💼 Consulting
🏥 Healthcare
📦 Logistics
Consulting • Healthcare • Logistics
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences.
Senior Technical Trainer
🔥 1 minute ago
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CSG
5001 - 10000 employees
Founded 1982
💼 Consulting
🏥 Healthcare
📦 Logistics
Consulting • Healthcare • Logistics
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences.
📋 Description
• Own the CDD SDLC Process Playbook as the authoritative source of delivery standards • Define, document, and maintain SDLC workflows, controls, role responsibilities, decision points, and required artifacts • Produce visual standards, including process diagrams, flowcharts, and role-based views • Maintain documentation governance, version control, and approval workflows across SharePoint and Teams • Keep standards current as delivery practices, tooling, and organizational needs evolve • Design and deliver role-specific training aligned to SDLC standards, quality expectations, and audit needs • Translate SDLC standards and audit requirements into actionable guidance for technical and cross-functional roles • Create and deliver one-point lessons, micro-learning modules, full SDLC retraining, and artifact-specific deep dives • Partner with Product, Engineering, QA, Architecture, Operations, and Quality on delivery expectations • Incorporate audit findings, incident learnings, and operational feedback into training and process improvements • Facilitate feedback loops to identify failure points, simplification opportunities, and error-proofing strategies • Track training completion, adoption, and compliance trends • Evaluate training effectiveness using outcome-based signals such as audit improvement, repeat findings, and artifact quality • Refresh enablement materials as standards, practices, and tooling evolve • Create training and standards materials using PowerPoint, Word, Visio, Miro, and similar tools • Maintain version-controlled document libraries in SharePoint and OneDrive • Use Excel, Power BI, or equivalent tools to track training, corrective actions, and compliance metrics • Navigate SDLC tooling and delivery systems to support audit evidence, traceability, and quality reviews • Support safe, compliant, production-ready use of AI-enabled development tools • Deliver technical training in classroom, virtual classroom, or blended formats, individually or in groups
🎯 Requirements
• Bachelor’s degree in Information Technology, Computer Science, Engineering, Education, or equivalent practical experience • 5+ years of experience in technical training, delivery enablement, SDLC governance, quality/process management, or a closely related discipline • Strong written communication and structured documentation skills • Ability to translate complex technical workflows into clear, teachable guidance • Working knowledge of SDLC concepts, delivery governance, and quality assurance practices • Proven facilitation and coaching skills with technical and cross-functional audiences • High organizational discipline, including version control and documentation governance • Experience supporting or working within AI-assisted software delivery environments • Working knowledge of adult learning principles, instructional design, or curriculum development • Experience with structured delivery models such as Specification-Driven Development, Agile, or similar • Experience supporting compliance audits or regulated delivery environments • Familiarity with CI/CD pipelines, environments, and release processes • Experience with Learning Management Systems or structured training repositories • Relevant certifications such as ATD CPTD/APTD, CompTIA CTT+, CPTM, or equivalent L&D certifications • Proficient in English in a business environment
🏖️ Benefits
• Work from Home • Employee Belonging Groups • Healthcare: Dental, Medical • Birthday Day Off • Meal Allowance • Paid Vacation • Volunteer
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